What we have found out is that one of the few phrases the guest will remember while staying at your Hotel is “Welcome”. (When the guest is a regular or returning for the second time). Welcome back! It’s great to see you again.Welcome! It’s a pleasure to have you at our hotel.
Welcome! We’re delighted to have you here.Here are some commonly used phrases that can work wonders when welcoming guests to the hotel: In most hotels, the receptionist is usually the first person to greet guests, which is why they are often referred to as the “face of the hotel.”Īs important as the first impression of the hotel is, it’s even more critical how receptionists welcome and bid farewell to guests.Ī friendly smile and kind words can go a long way in making guests feel welcome and valued. Whether it’s a concierge, receptionist, or front office manager, they are all the first point of contact with guests. Invest in your welcome team to get more reviews Make your guests feel important and valued. So, aim for a WOW effect! When guests enter your hotel for the first time, they should be awestruck, and this feeling should continue throughout their stay.īe creative and offer something special that sets you apart and makes your hotel memorable. Yes, we don’t get a second chance to make a good first impression. The First impression of the Hotel is the most important There are various ways to ensure guest satisfaction.īelow there is an actionable list and infographic of the 10 Best Tips for Positive Hotel Reviews. However, it’s common for guests to be completely satisfied with their stay, yet fail to leave a review.Įven if they didn’t leave a comment, rest assured that your accommodation will be their top choice whenever they’re back in your city or area. Reviews are crucial for the rating of accommodation facilities. However, it’s equally important that your accommodation is the ideal choice for your guests. In today’s era of technology and easy access to the internet, as well as heightened competition in the market, it’s crucial to receive positive hotel reviews and be recognized as a popular accommodation option for tourists.
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